“Water SMS”: improving urban water services in Indonesia through crowd–sourced map data
Updated - Tuesday 06 December 2011
Poor residents in Indonesian cities of Malang (East Java) and Makassar (South Sulawesi) will soon be using their mobile phones to report problems with their water and sanitation services like poor water quality or quantity, well failures, failure of tanker water supplies, and costs for tanker water. This will enable water providers to learn about and quickly respond to customer complaints.
The Pacific Institute has launched the 3-year WASH SMS Project (September 2010 – September 2013) through a three-year pilot funded by USAID Development Grants Program (DGP). The Institute is working with Indonesian partner PATTIRO (experience in Indonesia focused on improving public services, and strengthening government capacity), and technology partner Nexleaf (a leader in mobile phone use to collect environmental data).
Read more about the project at:
- Pacific Institute – WASH SMS Project Overview
- USAID Indonesia – “Water SMS”: Improving Water Services in Indonesia through Crowd –Sourced Map Data
Related news: India, New Delhi: using Facebook and SMS to keep the city clean, E-Source, 23 May 2011
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